Terms and conditions

• All children (under 18 yrs) must be accompanied by an adult.
• Wildwood reserves the right to refuse entry to any person at any time without prior notice.
• The payment of Wildwood entrance prices or membership fees entitles the customer and their party to enter the park. Once customers have entered the park we cannot issue refunds of entry prices or membership fees.
• Prices shown are for our ‘normal ticket price’ plus the voluntary 10% contribution.
• Gift Aid claims can only be made in respect of UK taxpayers, where the amount of income tax and/or capital gains tax is at least equal to the tax that will be reclaimed on your donations in the tax year (6 April to 5 April). It is the individual’s responsibility to pay any difference.
• Visitors are reminded that shirts are to be worn at all times by visitors to the park.
• Wildwood is a family friendly venue and we ask that visitors respect others whilst they are at the park, any offensive behaviour may result in you being asked to leave the park.
• Wildwood’s vision of bringing the joy of British wildlife to the public starts with the health and safety of the animals in our care, our visitors and staff. In order to provide a healthy and safe environment for all, smoking and vaping will no longer be permitted anywhere within the park. We are removing all the permitted smoking areas in the park that have been used in the past. Please be aware that if you wish to leave the park to smoke outside of the grounds, you will be required to have your hand stamped at our shop for re-entry. We respectfully ask that you take note of the change to this policy ahead of your visit to Wildwood.
• Wildwood operates a no alcohol policy within the park.
• Threatening behaviour or acts of violence towards our staff will not be tolerated and may result in prosecution by law.
• No dogs are allowed in to the park. If you are visually impaired and use a guide dog please contact the Wildwood office so we can arrange assistance at no extra charge.
• Wildwood Kent is an exciting environment where nature provides an enjoyable challenge for everyone. Consistent with this ‘natural’ approach, we do our best to provide access for all. Some of the wilderness paths are left in their original state and are only partially accessible for wheelchairs.
• Disabled toilets are located in the park.
• ​All children aged 16 and under must be accompanied and supervised by a responsible adult. We reserve the right to refuse entry to any parties where we believe the level of adult supervision for the number of children to be inadequate and safety or the enjoyment of the park will be compromised.
• We reserve the right to refuse admission or ask anyone to leave the park if we believe safety or the enjoyment of the park for other users to be compromised by their behaviour, actions or items/equipment that they wish to bring into the park. This includes but is not limited to bikes, scooters and skateboards.
• Play facilities throughout the park are provided for the enjoyment of children under responsible adult supervision. Wildwood Trust cannot be held responsible for injuries sustained by children in your care as a consequence of misbehaviour and/or improper use of the equipment. If you see someone misbehaving or someone in trouble, please talk to a member of staff.

All promotions and offers are subject to the following conditions:

1. Promotions or offers may not be used in conjunction with any other offer or promotion.
   Wildwood reserves the right to refuse, change or amend any offer or promotion at any time and without notice.
2. Only one promotion or offer may be used by a group or family at any one time.
   Wildwood is not responsible for incorrect details of promotions or offers appearing on third party websites, print or any other media.
3. All promotions or offers are discounted on full admission prices only and therefore excludes the family ticket.
4. Any person using an offer or promotion who does not complete a gift aid form will be required to complete a “Discounted Entry” form for the discount or offer to be valid.

1. Memberships are valid for our parks at;
   Wildwood Canterbury (Kent), Herne Common, Herne Bay, Kent, CT6 7LQ
   Wildwood Escot (Devon), Escot Park, Ottery St Mary, Devon, EX11 1LU
2. Memberships are non-transferable and strictly for use by the named member(s) and any children (where applicable) as listed on the membership application form.
3. Due to current Tax Regulations Family Membership is restricted to two adults and up to six children aged under 18.
4. Not valid for use with group visits or school trips to Wildwood.
5. Memberships are for a minimum period of 12 months.
6. Memberships that are paid by standing order / direct debit will automatically renew after a year and will continue until you advise us otherwise.
7. Where a direct debit payment fails, Wildwood will attempt to re-take this payment on either of the next available collection dates (1st / 15th of the month) within 30 days.
8. No unaccompanied under 18s will be permitted entry.
9. Please notify Wildwood of any changes to your personal details.
10. Wildwood reserves the right to refuse or withdraw the offer of membership at any time.
11. Wildwood reserves the right to cancel, change or amend memberships at any time and without notice.
12. Membership is a charitable donation and is subject to all applicable restrictions under HMRC and Charity Commission rules.
13. Wildwood membership team can be contacted at Kent by telephone on 01227 712111 or by email membership@wildwoodtrust.org or at Escot by telephone on 01404 822188 or by email visitescot@wildwoodtrust.org
14. Should you wish to end your membership please contact the membership team.
15. Wildwood Trust reserves the right to charge a £5 administration fee for replacing lost membership cards, or updating named persons that require a new card to be processed.

1. Gold Membership is given to specifically named groups, schools and school units that meet required social or special needs conditions. It is not transferable to other non-social or non-special needs groups or individuals within the same umbrella organisation or to other organisations (e.g. a hearing-impaired unit within a school may have a Gold Membership but cannot lend it to another mainstream class within the school to use).
2. Gold Membership covers the named organisation’s site on the application form and does not cover multiple sites within an organisation, unless specifically agreed.
3. The membership may not be used by staff members or clients for private visits with their families or friends.
4. The membership only covers the organisation’s members and accompanying staff. With the exception of specific family-based organisations, the membership cannot be used to cover an organisation’s family outing. Parents, grandparents, siblings or friends accompanying them on the visit as a day out would need to pay admission fees.
5. The membership may be used every day that we are open, with the exception of bank holiday weekends. Arrivals during these times will incur relevant admission fees.
6. Though we are usually able to accommodate minibuses/coaches in our carpark outside of school holidays, during busier periods (school holidays) we are regrettably unable to accommodate parking of these types of vehicles. If visiting during busier periods with larger vehicles, drop-off / pick-up must be arranged. Note that we are able to accommodate transit-sized vehicles (e.g. people carriers) during busier periods.
7. You must inform us by email (see below) that you are coming at least 24 hours in advance of your visit to your local park; Kent membership@wildwoodtrust.org or Escot visitescot@wildwoodtrust.org – on health and safety grounds. It is important for us to know of any groups in the park in case of an emergency. To book your visits, please advise us of the following;
   – Organisation name
   – Membership number
   – Proposed day and date of visit
   – Expected arrival time
   – Number of clients/residents and staff attending
   – Name and contact details of lead staff member attending on the day
   – If you will be bringing minibus or coach
   – Any specific requirements on the day
8. We reserve the right to ask you to postpone your visit if circumstances are unsuitable, e.g. a high number of existing bookings on a very busy school day, or certain restrictions on visitor numbers within the park.
9. Wildwood’s decision on your eligibility for the group membership scheme will be final.
10. Gold Membership does not cover groups where the majority of students or members do not have social or special needs.
11. You must let us know of any material changes to or within your organisation, including change of contact person.
12. Groups who arrive without notifying us and/or are outside the restrictions on their membership may be turned away or asked to pay the relevant admission fees.
13. The staff member in charge of the visit must bring the membership card and present it to our Admissions Team on arrival.
14. Staff members visiting the park are responsible for their clients/residents. Wildwood staff will assist where possible, but overall duty of care lies with the persons leading the visit.
15. We understand that social and special needs members may need a higher ratio of support staff accompanying them on external trips. However, if a large number of staff attend (more than 1:1), they may be charged the relevant admission fees, unless you have contacted us first to explain the need for extra staff.
16. Group sizes are limited to a maximum of 30 clients/residents (plus accompanying staff) in any one day, unless otherwise advised. Any booking requests exceeding these numbers will require advance notification in order to be considered.
17. Replacements for lost membership cards carry a £10 administration fee.
18. Failure to adhere to the terms and conditions may result in your membership being cancelled.
19. Wildwood Trust reserves the right to change these terms and conditions at any time.

1. Nursery or Childminder Membership is given to specifically named groups. It is not transferable to other groups or individuals within the same umbrella organisation or to other organisations.
2. The membership may not be used by staff members or clients for private visits with their families or friends.
3. The membership only covers the organisation’s members and accompanying staff. Any parents, grandparents and siblings accompanying them on the visit as a day out would need to pay admission.
4. The membership may be used every day that we are open, with no restrictions at weekends or during school holidays.
5. Visiting the park:
   CHILDMINDER: all visitors to our parks are requested to book arrival slots before arriving. Please see the relevant park webpage to book your visits.
   NURSERY: we request that you inform us by email (see below) that you are coming at least 24 hours in advance of your visit to your local park; Kent membership@wildwoodtrust.org or Escot visitescot@wildwoodtrust.org – on health and safety grounds. It is important for us to know of any groups in the park in case of an emergency. To book your visits, please advise us of the following;
   – Organisation name
   – Membership number
   – Proposed day and date of visit
   – Expected arrival time
   – Number of children and staff attending
   – Name and contact details of lead staff member attending on the day
   – If you will be bringing a minibus
   – Any specific requirements on the day
6. Groups are limited to the number of persons visiting the park at any one time:
   NURSERY: up to fifteen children per visit. We understand that some groups may need a higher ratio of support staff accompanying them on external trips. However, if a larger number of staff attend (more than 1:4), they may be charged appropriate admission fees, unless you have contacted us first to explain the need for extra staff.
   CHILDMINDER: up to six children (regardless of age) per registered paying Childminder. An Assistant can accompany where applicable (details will need to be provided at time of registration). If more children will be visiting with an accompanying Assistant, an additional membership will need to be purchased, or relevant additional day entry fees will be incurred.
7. Wildwood’s decision on your eligibility for the membership scheme will be final.
8. Nursery or Childminder Membership does not cover socially deprived or special needs groups (see the Membership Team for more details on alternative schemes available).
9. You must let us know of any material changes to or within your organisation, including change of contact person and / or any nominated assistants.
10. Though we are usually able to accommodate minibuses/coaches in our carpark outside of school holidays, during busier periods (school holidays) we are regrettably unable to accommodate parking of these types of vehicles. If visiting during busier periods with larger vehicles, drop-off / pick-up must be arranged. Note that we are able to accommodate transit-sized vehicles (e.g. people carriers) during busier periods.
11. Groups who arrive without notifying us and/or are outside the restrictions on their membership may be turned away or asked to pay appropriate admission fees.
12. The staff member in charge of the visit must bring the membership card and present it to our Admissions Team on arrival. Note for Childminder memberships – an Assistant (where applicable) cannot visit without the Childminder present.
13. Those persons supervising visits to the park are responsible for the children in their care. Wildwood staff will assist where possible, but overall duty of care lies with the persons leading the visit.
14. Replacements for lost membership cards carry a £10 administration fee.
15. Failure to adhere to the terms and conditions may result in your membership being cancelled.
16. Wildwood Trust reserves the right to change these terms and conditions at any time.

1. Items are usually despatched within 5 working days, subject to availability. Please allow up to 14 days for items to arrive. If there will be a significant delay in your order, we will contact you to advise.
2. So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund (less postage fees). Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
3. If you wish to return an item, please call us first on 01227 712111 or email adoptions@wildwoodtrust.org
4. If you wish to cancel your order for any reason the quickest way is to contact us on 01227 712111, 9am-5pm, Mon-Fri or email adoptions@wildwoodtrust.org.

1. We will always attempt to allow you to feed both of our bears, however, we cannot guarantee that the bears will go along with our plans!
2. Please don’t be offended if a bear decides they don’t want to come over for food.
3. Maximum of one bear experience per day.
4. The minimum age for a bear Experience is 12 years of age. Under 18s must be accompanied by a paying adult as part of a couple’s experience.
5. Participants are required to sign the Animal Experiences at Wildwood Trust Disclaimer
6. Participants must stand 1/2 a metre away from the bear mesh at all times
7. Participants must face towards the bear mesh at all times.
8. Due to health and safety restrictions, bear experiences are strictly limited to a maximum of 2 participants.
9. Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
10. The park is not open to the public until 10am; when booking the 9.30am experience, only visitors booked on the bear experience will be allowed into the park before general admission opens.
11. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is not allowed.

1. We will always attempt to involve all six of our wolves as part of the experience, however, we cannot guarantee that the wolves will go along with our plans! Please do not be offended if a wolf decides they do not want to come over for food.
2. Participants are required to sign the Animal Experiences at Wildwood Trust Disclaimer before beginning their experience.
3. Participants must stand 1/2 a metre away from the wolf fence at all times unless directed otherwise by a keeper.
4. The minimum age for a Wolf Experience is 12 years of age. Under 18s must be accompanied by a paying adult as part of a couple’s experience.
5. Only participants on the Wolf Experience have access to the wolves. Other visitors will not be able to join or view the experience.
6. Due to health and safety restrictions, Wolf Experiences are strictly limited to a maximum of two participants.
7. Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
8. Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
9. No direct contact (ie hand feeding) is permitted on this experience.
10. Participants will take advice from the keepers and should follow all instructions with no deviation. Our keepers retain the right to cancel the experience at any point if they feel that to carry on will be detrimental to safety or the well-being of the wolves.
11. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is not allowed.

1. Participants must be supervised at all times.
2. The minimum age for an Arctic Fox Experience is 12 years of age. Under 18s MUST be accompanied by a paying adult as part of a couple’s experience.
3. All participants are required to sign the Animal Experiences at Wildwood Trust Liability disclaimer before they start their experience.
4. Participants will be shown how to feed the Arctic Foxes, and must ensure that they keep their fingers out of reach of the Arctic Foxes at all times.
5. Participants must stand arms lengths away from the Arctic Foxes when feeding them at all times.
6. Participants must face towards the Arctic Foxes at all times.
7. Participants must not touch any of our animals.
8. Our keepers will observe and monitor the Arctic Foxes behavior at all times. If the keeper decides the animals are becoming stressed or aggressive, they can stop the experience for the safety of animals and participants.
9. Participants must follow instructions from keepers. Failure to follow keeper instructions can lead to termination of the experience without refund.
10. Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
11. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is not allowed.

1. Once booked, night tours are non-refundable and bookings cannot be moved to other dates.
2. We require a mobile number so that we can contact you on the night if necessary.
3. The tour includes a meal. No reductions are given if a meal is not required.
4. Age restriction – minimum 10 years old.
5. Guests must get to the park promptly for the start of the tour.
6. Due to lack of daylight, we are unable to accommodate wheelchairs, mobility scooters and visitors with mobility issues on Night Tours.

1. Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
2. Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
3. The parent or guardian of the child will need to fill out the downloadable Junior Keeper Registration Form, which must be completed accurately and returned to us by email at education@wildwoodtrust.org before the experience. Medical or behavioural conditions (such as food allergies, special needs, etc) must be listed, so we can ensure your child’s experience is as enjoyable and inclusive as possible.
4. There is no guaranteed animal contact during the experience.
5. Junior Zookeepers must be between 7 and 11 years old.
6. Junior Zookeepers must have an up to date tetanus vaccination.
7. If Junior Zookeepers have special needs, they may be accompanied by a carer free of charge, if required.
8. Family members and friends pay normal park admission (or membership fees) if they wish to visit Wildwood. They do not accompany Junior Zookeepers behind the scenes or into enclosures. However, our supervisors will explain where and when to meet the Junior Zookeepers, so they can meet their groups and have photographs taken from the paths.
9. Junior Zookeepers should wear appropriate old clothes for a day in the woods e.g. old jeans, jumper or sweatshirt, waterproof coat or jacket.
10. Junior Zookeepers should wear appropriate footwear – old trainers or wellies.
11. Junior Zookeepers should come prepared for the weather: bring sun block and a hat if very hot or warm clothes if cold; we work outdoors through all weathers, including driving rain, sleet and hail.

• Participants are required to sign the Wildwood Trust Disclaimer before beginning their experience.
• Only participants on the Photo Day have access to certain areas of the park. Other visitors are allowed to follow the Photo Day participants, but will not be part of the Photo Day.
• Due to health and safety restrictions, Photo Days are strictly limited to a maximum of ten participants.
• Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
• Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
• No direct contact (ie hand feeding) is permitted on this experience.
• Please note that photo days are dictated by the behaviour of our animals. We cannot guarantee that all species will be active.

1. Participants must be supervised at all times.
2. Under 18s must be accompanied by a paying adult as part of a couple’s experience.
3. All participants are required to sign the Animal Experiences at Wildwood Trust Liability disclaimer before they start their experience.
4. Participants must not touch any of our animals.
5. Our keepers will observe and monitor the animal's behavior at all times. If the keeper decides the animals are becoming stressed or aggressive, they can stop the experience for the safety of animals and participants.
6. Participants must follow instructions from keepers. Failure to follow keeper instructions can lead to termination of the experience without refund.
7. Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
8. Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is not allowed.

• The parent or guardian of the child will be required to complete a form which will be emailed one week prior to your visit. Medical or behavioural conditions (such as food allergies, special needs, etc) must be listed, so we can ensure your child’s experience is as enjoyable and inclusive as possible.
• Junior zookeepers must be between 12 and 16 years old.
• Junior zookeepers must have an up to date tetanus vaccination.
• There is no guaranteed animal contact during the experience.
• Limited to five participants per session, so that each participant has a hands-on experience.
• Teen zookeeper runs on specific days. Our experiences are very popular and book up quickly.
• Family members and friends pay normal park admission (or use their membership cards) if they wish to visit Wildwood. They do not accompany teen zookeepers behind the scenes or into enclosures. However, our supervisors will explain where and when to meet them, so they can meet their groups and have photographs taken from the paths.
• Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before a refund is given.
• Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.

1. This toddler group is at our park in Devon.
2. Bookings are per term. No reductions are made if you attend less than 6 sessions.
3. Cancellations MUST be made at least 14 days before the start of the term. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved. Proof of exceptional circumstances may be required before refund is given. If we have to cancel the sessions for any reason, you will be entitled to a refund for the session or we can carry the session over.
4. Wildwood Devon reserves the right to change or cancel any dates for reasons such as extreme weather conditions or staff absence, we will endeavour to notify you as soon as possible.
5. If you are unable to attend a session refunds and transfers do not apply.
6. Children must be accompanied by an adult.
7. Please note that after the term has begun, online booking will no longer be available. Instead, please contact us by email at escoteducation@wildwoodtrust.org. Payment can be made via our kiosk in the park by calling 01404 822188. Your place will be confirmed once we have received your booking details and payment.

Sessions run in half termly blocks usually 6 weeks and cost £25 per session. To allow for some progression we only take bookings for full half terms and do not offer single sessions.

The group is aimed at children between 6 and 11 years old.

Babies are always welcome but due to exposed tree roots and boggy conditions off-road sturdy pushchairs or slings/ carriers are a must. When babies are old enough to get involved they are welcome to join our Play wild group which is aged at children between 1 to 5 years old.

Children remain the responsibility of their accompanying adult/s throughout the sessions and to ensure the safety of all children we advise a ratio of one accompanying adult to three children

We would prefer if you left your mobile phones and cameras in your bags for the duration of the sessions for not only safeguarding reasons but also we feel that sometimes it is nice to have a break from all that technology!

The maximum group size is 12 children. If sessions are full we will put you on a waiting list and you will be contacted if there are any cancellations.

We offer a 25% sibling discount. Childminder discounts of 10% off are also available.

These sessions are designed around a programme of multiple dates therefore if you are unable to attend a session due to illness or holidays etc refunds and transfers do not apply.

If in the unlikely event that a session is cancelled by Wildwood Devon due to a circumstance outside our control such as extreme weather conditions or the park is forced to close for whatever reason we will endeavour to transfer your booking to another convenient date for both parties.

If you decide to cancel your booking we ask that a minimum of 2 weeks notice is required to receive a full refund

What to bring:

Hot drinks including teas, coffees, hot chocolate and squash are provided but we advise that you bring along any additional healthy lunches, snacks or drinks that you and your children may require for the session.

To fully enjoy the range of activities on offer children and adults must be dressed appropriately for the changeable weather. This should include sun cream, hats, sensible footwear, long trousers and sleeves in summer and warm layers including waterproof coats and trousers, boots, and gloves etc.

Hot drinks including teas, coffees, hot chocolate and squash are provided but we advise that you bring along any additional healthy lunches, snacks or drinks that you and your children may require for the session.

To fully enjoy the range of activities on offer children and adults must be dressed appropriately for the changeable weather. This should include sun cream, hats, sensible footwear, long trousers and sleeves in summer and warm layers including waterproof coats and trousers, boots, and gloves etc.

Dates will be offered on a first-come, first-served basis

Dates will only be secured and confirmed once a deposit is received

The full balance must be paid at least 7 days before the party date

The number of children attending must be confirmed at least 7 days before the party date. Any upward alteration of numbers will be charged. There will be no refund for any decrease in numbers

We require a minimum ratio of 1 adult to 5 children for supervisory purposes. There is free entry for these adults.

Additional adults will be offered a £1 discount off normal admission fees. If additional adults are Wildwood members, they are entitled to enter under their membership. If children attending are members, full payment is required.

The buffet food provided is for children attending the party. Other meals are available to purchase in the café. Food not purchased in the café is not permitted to be eaten in the café or external court yard (excluding a birthday cake).

Pizza is served with chips. Pizza choices are cheese and tomato and pepperoni.

Cold buffet includes sandwiches: ham, cheese and/or hummus; crisps and a choc ice.

The animal talk will take place in the open at the respective animal enclosure. Due to this, there is a possibility of the general public watching also. There will be no direct contact with the animals and no access to their enclosure.

After the activities, the party guests will have all day entry to the park to enjoy the facilities at their leisure. However, we require you to arrive at your scheduled activities at least 5 minutes prior to the start time as we cannot rearrange the sessions.

Please note, the timetable is non-negotiable. However, there will be occasions where it is necessary for us to make changes to times due to unforeseen circumstances but we will inform you of this at the earliest possible opportunity.

• Sibling tickets are for children in the same family only.
• The parent or guardian of the child will need to fill out the Seedlings Toddler Club Registration Form, which will be emailed after your order is processed. The form must be completed accurately and returned to us by email at education@wildwoodtrust.org before the club. Medical or behavioural conditions (such as food allergies, special needs, etc.) must be listed, so we can ensure your child’s experience is as enjoyable and inclusive as possible.
• All Seedlings staff are DBS checked and First Aid trained.
• Seedlings must be between 1 and 4 years old.
• Seedlings must have an up to date tetanus vaccination.
• There is no guaranteed animal contact during the experience.
• Seedlings is based outside of Wildwood’s park boundary. Attending adults pay normal park admission (or membership fees) if they wish to enter Wildwood after the club, unless the tutor chooses to bring the group into Wildwood as part of the session.
• There must be an accompanying adult present for the duration of the club as Seedlings is not a child care provision.
• Unfortunately, our club can only be run in the event that we have sufficient bookings. We reserve the right to cancel the club and in this case, we will inform you as soon as possible and a full refund will be made.
• Seedlings is a block of 6 sessions over the course of 6 weeks. These are paid for in block before the start of the first session. No discounts or refunds will be given for any sessions you do not attend. Customers wishing to join after the start of the first week’s session should contact the Education Team, and joining will be at their discretion.
• If you cancel your booking before 7 days prior to the start of the club, then a full refund will be given.
• No refunds will be given to cancellations made after 7 days prior to the start of the club, unless there are exceptional circumstances involved. Proof of exceptional circumstances may be required before any refund is given and is at the discretion of management.
• Wildwood Trust reserves the right to change or cancel any dates for any reason such as extreme weather conditions and we will endeavour to notify you as soon as possible.

• A maximum of three children can be booked on any order. Make sure to click the “add additional child options” if you are booking more than one child. The parent or guardian of the child will need to fill out the Wildlings Holiday Club Registration Form, which will be emailed after your order is processed. The form must be completed accurately and returned to us by email at education@wildwoodtrust.org before the club. Medical or behavioural conditions (such as food allergies, special needs, etc) must be listed, so we can ensure your child’s experience is as enjoyable and inclusive as possible.
• All Wildlings staff are DBS checked and First Aid trained.
• Wildlings must be between 5 and 11 years old.
• Wildlings must have an up to date tetanus vaccination.
• There is no guaranteed animal contact during the experience.
• Family members and friends pay normal park admission (or membership fees) if they wish to visit Wildwood. They do not accompany Wildlings to the club as this is a child care provision.
• Unfortunately, our club can only be run in the event that we have sufficient bookings. We reserve the right to cancel the club and in this
  case, we will inform you immediately and a full refund will be made.
• If you cancel your booking before 7 days prior to the club, then a full refund will be given.
• No refunds will be given to cancellations made after 7 days prior to the club, unless there are exceptional circumstances involved. Proof of exceptional circumstances may be required before any refund is given and is at the discretion of management.
• Wildwood Trust reserves the right to change or cancel any dates for any reason such as extreme weather conditions and we will endeavour to notify you as soon as possible.

• Minimum ages for all courses is 16years unless specified.
• All courses must be paid for at the time of booking and are non-refundable unless cancelled by Wildwood.
• These events are non-refundable unless cancelled by Wildwood.
• After booking is completed, you will be contacted via email to provide any extra information pertinent to your booking.
• The course fees do not include entry to the park.
• Wildwood does not provide transport.
• Lunch is not provided on our courses. Participants are welcome to bring a packed lunch or purchase lunch in our cafe.

1. Wildwood gift vouchers can only be redeemed at Wildwood Trust.
2. Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.
3. Gift vouchers cannot be exchanged for cash and cannot be returned or transfered.
4. Vouchers which are defaced, altered or cancelled will not be accepted.
5. We reserve the right to change the Terms and Conditions at any time.
6. Gift vouchers are only valid for 12 months from validation date.

Our vouchers are delivered by email (if you do not receive your voucher code, please check your spam folder). If you wish to also post the voucher as a gift, then enter details as requested. If you already know the date you wish to book, then please purchase a wolf experience rather than a voucher.

Please note that our experiences are very popular and book up quickly.

Participants on an individual experience must be 18 years of age or over. Participants on a couples experience can be either 2 adults (18 years or over) OR 1 adult (18 years or over) and 1 child (12 years or over).

This gift voucher is valid for use within 18 months from date of issue.

• The minimum age for an Arctic Fox Experience is 12 years of age. Under 18s must be accompanied by a paying adult as part of a couple’s experience.
• This experience is strictly limited to a maximum of two participants.
• Only participants on the experience have access. Other visitors will not be able to join or view the experience.
• Our experiences take place away from the public pathway. If you have mobility needs, please contact us beforehand on 01404 822188.
• Our experiences are exclusive for your booking. You will not be part of a group.
• Participants are welcome to take pictures and videos with permission from keepers. The use of a body cam is not permitted.
• Cancellations must be made at least 14 days before the date of the booking. Any cancellations made after this time will not be refunded.
• Wildwood Escot reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues. We will endeavour to notify you as soon as possible.
• This experience does not permit direct hands-on contact with the animals.

• Bear experiences run on Saturdays, Sundays, Tuesdays, Wednesdays and Thursdays between April and September.
• Our bear experiences are exclusive and begin at 9.30am, outside of park opening hours. Only participants on the experience are allowed into the park before 10am.
• Please arrive 15 minutes prior to your experience time.
• The minimum age for the experience is 12 years-old, at least one participant must be an adult.
• Our experiences are exclusive for your booking and you will not be part of a group.
• Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is not allowed.
• Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given. If we have to cancel the experience for any reason, you will be entitled to a full refund.
• This ticket is only for our park in Devon.

• Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given. If we have to cancel the experience for any reason, you will be entitled to a full refund.
• Please arrive 15 minutes prior to your experience time.
• Minimum age is 16 years old.
• This ticket is only for our park in Devon.

• On the day of the experience, the parent or guardian of the child will need to fill out a Junior Keeper Registration Form before the experience starts. Medical or behavioural conditions (such as food allergies, special needs, etc) must be listed, so we can ensure your child’s experience is as enjoyable and inclusive as possible.
• Junior zookeepers must be between 7 and 11 years old.
• Junior zookeepers must have an up to date tetanus vaccination.
• There is no guaranteed animal contact during the experience.
• Limited to six junior zookeepers per session, so that each participant gets a hands-on experience.
  Please note that our experiences are very popular and book up quickly. All voucher holders are advised to book their experience as soon as they can to avoid disappointment.
• Family members and friends pay normal park admission (or membership fees) if they wish to visit Wildwood. They do not accompany junior zookeepers behind the scenes or into enclosures. However, our supervisors will explain where and when to meet them so they can have photographs taken from the paths.
• Cancellations must be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
• Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
• This ticket is only for our park in Devon.

• Minimum age ten years.
• Children must be accompanied by an adult.
• Please note that night tours can book up very quickly, please be sure to secure your place(s) before arranging travel or accommodation.
• Please arrive 15 minutes prior to the start of the tour.
• Cancellations MUST be made at least 14 days before date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
• Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
• Depending on time of year, our night tours occur either during twilight or full darkness. Please be aware that full-dark experiences are not suitable to visitors with impaired mobility e.g. wheelchairs, motor scooters or mobility aids.
• Please read our no smoking and no dogs allowed policies prior to arrival.

• The minimum age for a Red Squirrel feeding encounter is 12 years of age. Under 18s must be accompanied by a paying adult as part of a couple’s experience.
• This experience is strictly limited to a maximum of two participants.
• Please arrive 15 minutes prior to your experience time.
• Only participants on the experience have access. Other visitors will not be able to join or view the experience.
• Our experiences are exclusive for your booking. You will not be part of a group.
• Participants are welcome to take pictures and videos with permission from keepers. The use of a body cam is not permitted.
• Cancellations must be made at least 14 days before the date of the booking. Any cancellations made after this time will not be refunded.
• Wildwood Devon reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues. We will endeavour to notify you as soon as possible.
• This experience does not permit direct hands-on contact with the animals.

• The minimum age for this experience is 12 years of age.
• This experience is strictly limited to a maximum of two participants.
• Only participants on the experience have access. Other visitors will not be able to join or view the experience.
• Please arrive 15 minutes prior to your experience time.
• Our experiences take place away from the public pathway. If you have mobility needs, please contact us before booking.
• Our experiences are exclusive for your booking. You will not be part of a group.
• Participants are welcome to take pictures and videos with permission from keepers. The use of a body cam is not permitted.
• Cancellations must be made at least 14 days before the date of the booking. Any cancellations made after this time will not be refunded.
• Wildwood Escot reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues. We will endeavour to notify you as soon as possible.
• This experience does not permit direct hands-on contact with the animals.